Senior Solution Engineer
Company: Freshworks
Location: Denver
Posted on: May 8, 2024
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Job Description:
Company DescriptionFreshworks makes it fast and easy for
businesses to delight their customers and employees. We do this by
taking a fresh approach to building and delivering software that is
affordable, quick to implement, and designed for the end user.
Headquartered in -San Mateo, California, Freshworks has a global
team operating from -13 global locations -to serve more than 65,000
companies -- from startups to public companies - that rely on
Freshworks software-as-a-service to enable a better customer
experience (CRM, CX) and employee experience (ITSM). -Freshworks'
cloud-based software suite includes -Freshdesk -(omni-channel
customer support), -Freshsales -(sales automation), -Freshmarketer
-(marketing automation), -Freshservice -(IT service desk),
-Freshchat -(AI-powered bots), supported by Neo, our underlying
platform of shared services.Freshworks is featured in global
national press including CNBC, Forbes, Fortune, Bloomberg and has
been a BuiltIn Best Place to work in San Francisco and Denver for
the last 3 years. Our customer ratings have earned Freshworks
products TrustRadius Top Rated Software ratings and G2 Best of
Awards for Best Feature Set, Best Value for the Price and Best
Relationship. -Job Description*Please note this a hybrid 3x
in-office role based in Denver, COWe are constantly on the lookout
for smart people who are passionate about building great products,
designing great experiences, building scalable platforms, and
making customers happy. We are looking for a Senior Solution
Engineer to join our growing GTM team in North America. If you
possess deep curiosity and if asking the right questions is your
superpower, we want to talk to you. If you are a master storyteller
and know how to put on a great show, we want to talk to you. If you
believe that it's about time that someone brought consumer grade
user experiences to enterprise software, then we definitely want to
talk to you. Hit us up and let's chat. As a Senior Solution
Engineer, your primary responsibilities include :Work closely with
our largest Enterprise customers to identify and solve their most
critical business problems.Support the sales team by taking a
consultative role in customers' solution evaluation process.Conduct
effective requirements gathering to clearly identify customer
problems.Develop a thorough understanding of the Freshworks product
portfolio and apply this to solve customer problems. Build
solutions using our comprehensive product portfolio and demonstrate
these to business and technical audiences.Articulate the value of
Freshworks solutions to a variety of audiences, including customer
service leaders, Sales leaders and senior IT managementDevelop and
execute a technical sales strategy to secure a technical and
functional win.Be a trusted partner to our customers and help them
feel comfortable with proposed solutions.Evangelize a refreshing
user experience on the Freshworks platform.Qualifications3-5 years
experience as a Sales Engineer/Solution Engineer within an
enterprise software organizationExperience working on complex sales
cycles in Mid-Market and Enterprise business segmentsExperience in
selling CRM, Customer Service, IT service management or other
related technologiesExperience working with large and complex
datasets, ability to quickly comprehend, tie together and utilize
fragmented and often low quality data/sources for compelling custom
contentKnowledge of SaaS business model, SaaS technologies, and
related applicationsCapable of working on a cross-functional team
to solve business & tech problemsSolid verbal, written,
presentation and interpersonal communication skillsProven time
management skills in a dynamic sales environmentA Bachelor's degree
is required. B.S. in Information Systems or Computer Science is
nice to have.Highly driven individual with an execution focus and a
strong sense of urgencySelf-directed and resourceful /
entrepreneurial experience and attitudeAdditional InformationThe
annual OTE range for this position in Denver is between
$118,500-192,500. Compensation is based on a variety of factors
including but not limited to location, experience, job-related
skills, and level. Bonus/equity may be available. -At Freshworks,
we are creating a global workplace that enables everyone to find
their true potential, purpose, and passion irrespective of their
background, gender, race, sexual orientation, religion and
ethnicity. We are committed to providing equal opportunity for all
and believe that diversity in the workplace creates a more vibrant,
richer work environment that advances the goals of our employees,
communities and the business.At Freshworks, we are creating a
global workplace that enables everyone to find their true
potential, purpose, and passion irrespective of their background,
gender, race, sexual orientation, religion and ethnicity. We are
committed to providing equal opportunity for all and believe that
diversity in the workplace creates a more vibrant, richer work
environment that advances the goals of our employees, communities
and the business.SummaryType: Full-timeFunction: SalesExperience
level: AssociateIndustry: Information Technology And Services
Keywords: Freshworks, Southglenn , Senior Solution Engineer, Engineering , Denver, Colorado
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