INTAKE Case Manager I

Company: Catholic Charities Archdiocese of Denver
Location: Commerce City
Posted on: April 2, 2026

Job Description:

Full-time Description Applications accepted on an ongoing basis until position is filled. Intake - Case Manager I OUR PURPOSE Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement. Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded. Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply. SUMMARY Completes intake, processes referrals, and administers waitlist for prospective participants hoping to enter Samaritan House extended stay shelter programs for individuals and families experiencing homelessness. Provides outreach to referring partner agencies in the community to increase and streamline referral pathways. Provides auxiliary support to case management and programming teams, assisting participants in achieving self-sufficiency through support, advocacy, resource referrals and assistance. ESSENTIAL DUTIES AND RESPONSIBILITIES Reviews referrals from community partners and assesses readiness for Samaritan House programs. Administers prescreens. Runs and evaluates arrest records to determine eligibility for programs. Documents information and receipts for purchases in accordance with Accounting protocols. Manages waitlist for Samaritan House extended stay programs, including follow up communication and directing waitlist questions. Checks and verifies openings to determine number of intakes that can be scheduled. Coordinates bed and room moves, as applicable. Schedules intakes in coordination with Social Case Workers. Coordinates with team to determine when additional intake slots are needed to meet demand. Conducts intake and orientation of new participants, including completing required forms and assessments, setting expectations for shelter stay, and providing tours to new intakes. Accurately and promptly completes all required documentation/data, including entering relevant participant information in daily logs before ending shift assignment. Accurately enters and maintains enrollments in HMIS and ETO databases. Audits databases to ensure high quality of data. Develops and maintains appropriate records, statistics and documentation of services to the participants. · Assists participants in navigating on-site services including mental health services, case management, and programming. May complete additional assessments, including, but not limited, to needs assessments and coordinated entry assessments. Networks with community partner agencies to ensure accurate understanding of Catholic Charities Denver Shelters and how to refer clients. Communicates effectively with staff across departments to resolve concerns and ensure all staff have appropriate information in a timely manner. Coordinates efforts with other departments to ensure high quality of care provided to the participants. Enforces shelter guidelines uniformly and consistently. Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment. Assists in the development and implementation of intake processes and overall program structure that fosters positive participant experience and helps participants become more self-sufficient. Applies appropriate techniques and standards in intake, program development, crisis de-escalation, and service delivery. May assess and refer participants to the appropriate level of care within the continuum of Catholic Charities Shelter programs. May provide periodic visits to other Catholic Charities shelters to complete referrals and support staff in training regarding referral process. Reflects Catholic Charities’ commitment to treating all persons with dignity and respect. Demonstrates skills and sensitivity to the cultural/linguistic differences of staff, clients and community. Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics. Maintains confidentiality of participant and agency information. Uses creativity and innovation in program development and service delivery. Regular and predictable attendance. OTHER DUTIES AND RESPONSIBILITIES Participates effectively as a team member through communication, cooperation, information sharing and problem solving. Participates in staff trainings and programs as required. May support with intake at other Catholic Charities Denver Shelter sites. May support with case management and/or programming at Samaritan House as needed/desired. Networks within the community to develop partnerships and identify high quality services for the participants. Any other tasks or duties as assigned. SUPERVISORY RESPONSIBILITIES None. Requirements QUALIFICATIONS · Spanish fluency preferred, bi-lingual pay differential available. · Demonstrated strong communication, organizational and interpersonal skills. · Skills in establishing and maintaining effective working relationships with clients, other employees, organizations and the public are required. · Flexible and ability to multi-task in a fast-paced environment. Capacity to identify participant barriers to activities of daily living. Ability to use computer to enter participant’s information into case files and compile program statistics, fax machine, copier, telephone and motor vehicle. Aptitude to assist participant in identified barriers. Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population. Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base. EDUCATION and/or EXPERIENCE Completed Bachelor's degree (BA/BS) from accredited four-year college or university. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS None required. CAS/LAC Preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel: Occasional within local area. The noise level in the work environment is usually moderate. Equipment Used: Computer, fax machine, copier and landline telephone. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel as classified. COMPENSATION & BENEFITS: Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more. Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including: Shift is Full Time Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance. 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is in included.) 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation. Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date. May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits. Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match. ARE YOU READY TO JOIN OUR TEAM? If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you! We conduct background checks as part of our hiring process. Drug-Free Workplace Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful discrimination and/or harassment is inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EEO/AA

Keywords: Catholic Charities Archdiocese of Denver, Southglenn , INTAKE Case Manager I, Administration, Clerical , Commerce City, Colorado