Technical Onboarding Consultant

Company: Lumary
Location: Denver
Posted on: February 16, 2026

Job Description:

Job Description Job Description About Lumary About ten years ago, Lumary’s founder and CEO was building custom Salesforce solutions for therapy practices in Australia focused on care for the elderly and disabled. As demand grew and he hired a team, Lumary was formed and created a dynamic set of products to help practices in this part of the healthcare space to scale. After significant growth in Australia, Lumary launched into the US ABA space. Here, we primarily serve companies who provide help to children and adults with autism through ABA therapy, but also occupational, physical, and speech therapy among others. Our clients in the ABA space are truly special. Many of them started from a single BCBA whose love and skill for her clients created demand that led her to starting a company. It’s typical for a single founder to grow over a short time to build a company of 50, 100, 500, up to thousands of staff, all dedicated to the mission of serving a community of clients with autism who nearly always are in need of high quality and accessible therapy. Lumary provides a full practice management solution to our clients. Clients use Lumary to collect extensive intake information from interested new clients and land that from their website and via text messages into new and updated client records in our system. We do the same with new staff applicants - often integrating to an ATS/recruiting system as well. As administrators guide client and staff records through Lumary to the point of being able to schedule therapy sessions, dedicated schedulers create these sessions in Lumary. Part of the genius of Lumary is checking for potential issues at this point with availability, staff credentials, and client policy/authorization limits at the point of scheduling to avoid costly payer denials during claims processing later. Once a session is scheduled, it’s typically created via real-time, bi-directional integration with one of our great data collection partners (e.g. Hi Rasmus). In these systems, clinicians then conduct therapy and capture data from sessions. All relevant data is transferred back to Lumary. Through this process, clinicians have the ability to manage their own schedules as well as complete appointments. A completed appointment in Lumary triggers the creation of claims, which billing staff can submit to payers via multiple, redundantly integrated clearinghouses, all in Lumary. Staff can also see payments posted. Administrators can then with a few clicks send data for completed appointments off to payroll so staff is paid accurately and on-time. At Lumary we made the strategic choice to build our solution on Salesforce to be able to easily and comprehensively enable the largest and most complex behavioral health companies to thrive. This means that all the data described above exists in one client system, and can all be reported on and visualized in Salesforce’s easy insights solutions. It also means a system that’s both secure and open via trusted APIs for flexible integrations. Last but not least - we never have to worry about infrastructure or uptime given the trust Salesforce has earned with the world's largest, fastest-growing, and most complex companies for decades. About the Technical Onboarding Consultant Role The Technical Onboarding Consultant at Lumary configures and builds our technical solution with our clients so that they can begin optimizing their business on it as soon as possible. Consultants typically spend most of their time on initial onboarding projects - clients moving onto Lumary from a different solution. Thus a lot of consulting work concerns working with clients to organize their existing practice data for initial loading. Consultants also do initial system setup in Salesforce as well as peripheral solutions such as Google and Pendula. Besides routine or sometimes customized initial setup, Consultants also use extensible technologies such as Formstack to build client document workflows such as new patient onboarding, as well as iPaaS tools like Workato to integrate Lumary with other client systems (e.g. HRIS). We encourage our clients to work with us to go live on Lumary quickly. Thus some more extensible tech work may come at later phases. As our clients grow they typically come to us for follow-on work once their initial onboarding is complete. Besides direct onboarding work, our Consultants will sometimes use their unique skills to help other functions. In the past Consultants have helped Sales scope and write statements of work for clients, or even help Customer Support on detailed technical questions from clients. A new Consultant does not need to know all of the above on day 1. Our Consultants have added the most value to Lumary and our clients in the measure they have come in with some core technical knowledge and shown an excitement and capability to learn quickly and put newly learned skills to use immediately with clients. What Will Help a Technical Onboard Consultant Succeed The ideal candidate will have a combination of the below points - plus the flexibility and drive to be a key builder in a growing start-up At Lumary, we love hiring new teammates with experience in the medical/therapy space. Just as important as experience is an excitement to learn You have an open mindset and thrive on learning new skills (not just technical) You are able to understand Lumary's business as well as those of our clients' increasingly over time so that you can intuit the reasons behind client requests and propose thoughtful solutions to them You are a problem solver and naturally come up with creative ideas to benefit clients while also considering a solution's complexity and scalability You have 3 -4 years' working experience with complex Salesforce configuration and/or development You have 1 years' working experience with Salesforce peripheral technology - document tech such as Formstack/Intellistack, SMS messaging such as Pendula, iPaaS tech such as Workato, etc. Lumary’s Core Values We ‘Lead with an open heart’ assuming positive intent and being courageous We ‘Start with the end in mind’ focussing on long-term impact of our actions and decisions We ‘Take action in uncertainty’ by proactively taking the next best step and exercising autonomy We ‘Enable others for our collective good’ through kindness and a team-first approach Benefits of Working With Lumary Flexibility to work from home and the office - hybrid working environment if based in the Denver, CO area; alternatively fully remote Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for it Monthly town halls for connection and company alignment Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare Working at Lumary We are proud of the work we are doing and the team we have built so far. Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our communities. At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe, valued and respected. The successful candidate will be required to undergo employment screening checks relevant to the healthcare industries we serve.

Keywords: Lumary, Southglenn , Technical Onboarding Consultant, IT / Software / Systems , Denver, Colorado